Welcome to our store, we accept Credit Card and PayPal payment.
Dresses can be made in custom sizes , wholesale and retail are also warmly welcome. Contact evone@milliandresses.co.uk for more information
All of our gowns are hand made and are available in UK sizes 6 to 26 (please see our size guide to choose you correct size)
You can be rest assured that your gown will be beautifully finished
to the highest standards with exquisite detailing and is fully lined.
Please Our dresses are made according to our UK size chat please ensure you compare your size with our size guide before ordering. If you have any question please contact us.
For Custom sizes please provide the measurements below
Bust = __ cm
Waist = ___ cm
Hips = ____ cm
Shoulder to Shoulder from back = ____ cm
Hollow to floor (without shoes) =_____cm
Height (from top head to floor without shoes)=_____cm
Heihght of shoes=______cm
Arm length:= ______cm (For long sleeve dresses)
Armhole:= ______cm (For Long sleeve dresses)
*Please we strongly advice you get measured by a professional tailor.
MAKING TIME
As all of our dresses are made to order delivery is usually within 5 weeks from order conformation.
We may be able to have your dress delivered more quickly if we finish before the expected time period.
We understand that your wedding day should be perfect & the last thing you
need to worry about is whether your dress is going to be as you ordered it.
We GUARANTEE that the size & style of the dress you order will be the
size & style delivered & that we will deliver it in perfect condition within the time frame agreed at the time of your order confirmation.
Please note: Items are made according to the picture and it is just a copy so we can not guarantee that our product and the picture will be exactly the same. There will be at most a 5% difference between the product picture and the product you receive.
PACKAGE INCLUDES
one handmade wedding dress
our dresses are carefully packeged in a plastic mailing bag.
* No accessories included
* No petticoat/underskirt included
Beautiful Off shoulder Lace Mermaid Bridal Gown Beach Wedding Dresses MD078
Condition: Brand new
Colour: Ivory
Silhouette: Mermaid
Sleeve style : short sleeve
Neckline: off shoulder
Material : lace
Linning: Fully lined
Built in Bra: yes
Back Closure: lace up
Returns & Exchanges
Our return policy is applicable to all our items unless specially marked.
Every detail of our product is carefully checked before they are packaged and shipped.
General Return Policies
Items must be returned within 14 days of receipt. To do so, you must first contact our customer service team at miliandresses@gmail.com within 7 days of receipt to notify us about your intention to return and to obtain a "Product Return" form that must be included with your package. Any returns without our approval cannot get any refunds or exchanges.
- Items must be returned unworn, without any stain or smell and unwashed.
- Customized/custom made dresses cannot be returned because the dress will be made to the buyer’s measurement specification and hence cannot be sold to someone else.
- Please note that you will be responsible for postage and packaging costs.
- For UK customers Items must be returned within 14 days of receipt and 20 days for international buyers. Please all items must be returned in their original packaging.
Refunds
We aim to process your refund ASAP, but on rare occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us (milliandresses@gmail.com) with the proof of postage information from your return carrier receipt and we will check this out for you.
As soon as your return has been received, you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
*We do not refund delivery charges; However, You are qualified to get a full refund if your item is defective.
Refunds are made through your original method of purchase.
Can I Exchange an Item?
Yes, we do accept returns for exchange provided the returned dress is still in its original condition without any stain or smell. Exchange fee cost 25% of the original purchase fee (this is because we’ll have make you another dress again which will take up our time) + postage price.
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Orders can be cancelled within 48 hours of receiving full payment. Once an order has been shipped, it can no longer be cancelled.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.
Size Deviation: Dress is not the size you ordered
Before ordering a dress, please make sure to give us the exact size using our measurement guide. The finished gown may vary by approximately one(1) inch in either direction of the specified measurements.
For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You’ll need to submit the photographs to miliandresses@gmail.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours.