Returns & Exchanges

Our return policy is applicable to all our items unless specially marked.

Every detail of our product is carefully checked before they are packaged and shipped.

 

 General Return Policies

Items must be returned within 14 days of receiving the item. To do so, you must first contact our customer service team at evone@milliandresses.co.uk within 7 days of receipt to notify us about your intention to return and to obtain a "Product Return" form that must be included with your package. 

• Items must be returned unworn, without any stain or smell and unwashed.

• Customized/custom made dresses cannot be returned because the dress will be made to the buyer’s measurement specification and hence cannot be sold to someone else.

• Please note that you will be responsible for postage and packaging costs.

• For UK customers Items must be returned within 14 days of receipt and 20 days for international buyers. Please all items must be returned in their original packaging.

 

Refunds

We aim to process your refund ASAP, but on rare occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us (evone@milliandresses.co.uk) with the proof of postage information from your return carrier receipt and we will check this out for you.

 

As soon as your return has been received, you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

 

*We do not refund delivery charges; However, You are qualified to get a full refund if your item is defective.

 

Refunds are made through your original method of purchase.

 

Can I Exchange an Item?

Yes, we do accept returns for exchange provided the returned dress is still in its original condition without any stain or smell. Exchange fee cost 25% of the original purchase fee (this is because we’ll have make you another dress again which will take up our time) + postage price.

 

Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Orders can be cancelled within 48 hours of receiving full payment. Once an order has been shipped, it can no longer be cancelled.

 

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.

 

Size Deviation: Dress is not the size you ordered

Before ordering a dress, please make sure to give us the exact size using our measurement guide. The finished gown may vary by approximately one(1) inch in either direction of the specified measurements.
For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You’ll need to submit the photographs to the email address provided and we'll have the designated personnel to take the dispute and offer a reply within 24 hours.